We had messages installer coming to fix stuff. We wait all day long and not one person exhibits. I cannot think about a firm accomplishing a even worse career than Empire. This wasnt low-cost in any way, but we thought the salesman that all would be accomplished ahead of we moved in within the twelfth. Guess we were lied to.
At this time I believe we're going to really have to employ the service of another business to come out and end and correct the shoddy occupation that Empire did and then seek to just take Empire to court docket. I don’t determine what else to carry out since not a soul is contacting me and looking to come up with an answer.
He stored insisting on rescheduling it for Wednesday which was out on the question for us as we were being expecting family in and we had scheduled it so far beforehand so we'd avoid these kinds of a difficulty.
We regret to listen to that your worries haven't been resolved, and assure you that we acquire issues like these critically. We’ll be subsequent up along with you shortly To find out more.
We know missed appointments is usually discouraging, and we’d like to deal with your fears ASAP. Regrettably, we’re not able to Track down your account. Please e-mail us at customersupport@ empire-today.com with each your account and phone information and facts. We stay up for hearing from you!
He informed me the carpet installers were not the schedulers and they must not have explained to me that they might be back at nine:00 AM. Terri even informed him that we would be prepared to timetable it in a later on date if he would honor their promotion which was to provide the instillation carried out by Thanksgiving or it had been cost-free.
We understand your annoyance, and we’re sorry to listen to you were unhappy with the carpet padding you received. Make sure you e-mail us at customersupport@ empire-today.com with both your account and phone info. Make sure you point out Headquarters in the subject line.
In order to avoid any more heartache and disappointment from Empire Today, I feel similar to Don and concur along with his email. make sure you check with Don’s 8th paragraph of his email.
Crickets. I also knowledgeable them that After i did return the decision, I was explained to my ticket would now drop by Guarantee Repairs and they had 4 company times to get back to me. They didn't get back again to me.
September 26, 2017 at eight:04 am It is de facto tricky to take care of a corporation that does not Have a very shop front along with the customer service agents pleasure by themselves on scripted answers and refuse to hear the small print within your concerns. I bought carpet and baseboards from your business,the two were scheduled to get set up on Thursday, the guys undertaking the baseboards confirmed up with the wrong dimensions basboards, he left and never stated when he would return. I worn out contacting Empire for over two hours to tell them to deduct the cost of the base boards And that i pays for them the moment These are put in.
June four, 2018 at three:seventeen pm We experienced a salesman arrive out to our household in quotation us a selling price for our kitchen and laundry home when it came right down to accomplishing The work they arrived out and just done the kitchen area they had no familiarity with the laundry room after we contacted them he claimed that he in no way quoted a selling price with the laundry area which happens to be he lifeless I contacted Empire The salesman appear out to your house complaining that this was gonna come away from his pocket for the error what did I want something totally free he quoted to me also that he was only generating $forty Fee off that position that $four hundred was likely to need to come from his pocket he also mentioned to me was I prepared to pay Component of it I said no I pays $150 far more It isn't my fault that you messed it up I do think that I should not should appear outside of pocket on everything but he agreed to this and still left our house did not hear nothing back again from him so I known as Customer Care again he phone calls me today telling me fundamentally I used to be a liar that he didn't agree to that witches he agreed to this before me and my wife as well as individuals installing the ground not however have I heard back again from any individual at the moment as today on this matter it’s all promises that they can Make contact with you or they will email you they're going to do that empire carpets reviews for a protracted length of time to ignore the issue hopefully my wording is proper about the spelling sorry if It is far from I believe people have to investigate the problem much more in advance of buying floors I will not likely give them a fantastic ranking right up until they hold With all the promise of whatever they claimed they were being planning to do right until that point I will never give a fantastic creating or the rest I'm not certain how I got to this specific web-site but I’m happy I did Incidentally the one cause I agreed towards the $150 further just because he produced me and my wife come to feel guilty that he was about to need to arrive away from pocket for hundred pounds which happens to be I imagine that is rather low down
Soon after 2 hrs of ready I told the installer to leave. Shortly after that, the salesman phone calls after which you can proceeds to argue with me.
Thank you for building us conscious of this make any difference. We regret to listen to that there was confusion about your installation day, and we’re sorry to know that you ended up inconvenienced by this subject. We’ve Situated your order, and we’ll be in contact along with you shortly.
Quickly forward 1 one/two many years later on... Any where that we truly wander, It really is matting (I vacuum by using a Kirby) and every one of the thresholds are mashed down so much the tack strips don't just present, you've got the Pleasure of Sensation them.